There’s a lot to love
about CarMax
Our purpose
To create confidence for the road ahead.At CarMax, our commitment to innovation and exceptional customer experiences has made us thenation's largest retailer of used cars. As the original disruptor of the automotive industry, we eliminated the haggle, treated people the way they deserved to be treated, and stood behind our cars, transforming car buying and selling into the honest, straightforward experience all people deserve. We've been raising the bar ever since to deliver the confident way to buy and sell that customers love.
Today, we offer the convenience of online shopping with the confidence that comes from being able to see, compare, and test drive before buying. With more than 255 stores nationwide and tens of thousands of cars across most makes, models, and price points, we help customers find a great car at the right price. Whether a customer is buying a car for a growing family or selling one that's reached the end of its road, our knowledgeable associates support our customers during the moments that matter most in their lives.
And as we move into the future, we remain committed to transparency, innovation, and creating confidence for every customer, on every road ahead.
Upfront prices, CarMax Certified quality, and detailed history reports on every car
The convenience of online shopping with the ability to test drive before buying. We offer no-pressure support along the way
10-day returns and 30-day limited warranty (longer in select states)
See store for details
What matters to us
Above all, we care about people
Our core values
Do the right thing
Put people first
Win together
Go for greatness
Our associates
Our success is possible because of the hard work and dedication of our 28,000 associates nationwide. If you join our team, you’ll join a culture of transparency, integrity, and an unwavering focus on doing what’s right for each other, our customers, and our communities. We’re committed to helping you innovate, learn, grow, and shape your career in ways you haven’t even imagined.
Our customers
We put integrity and transparency at the heart of every interaction with you, whether that interaction is online, on the phone, or in person. We are committed to bringing clarity to each decision you make so you can feel confident about buying the car you love – and enjoy the ride while you do it.
Our communities
We invest both time and resources where we live and work, not only because it’s the right thing to do, but also because we are passionate about helping our communities thrive. Between CarMax and The CarMax Foundation, we have invested over $120 million to date in causes important to our associates.
Inclusion and belonging for everyone
At CarMax, we believe everyone, everywhere should have the same opportunity to reach their full potential. We celebrate and champion a culture of inclusion, connection, and belonging that values diversity of perspective, experience, and thought. Through our programs and strategic partnerships, we actively champion access and create opportunities that open new doors. Learn more
What we do
255+
stores in 42 states
28,000
employees
45,000+
CarMax Certified cars
14+ million
cars sold
50+ million
cars appraised
15+ million
cars purchased
There's more to CarMax than meets the eye
How we do it
We focus on our people
For over two decades, we have been a Fortune 100 Best Company to Work For®, and it’s because we truly value our people. We have approximately 28,000 associates across 255+ retail locations nationwide, Customer Experience Centers in Phoenix, AZ, Atlanta, GA, Kansas City, MO, Henderson, NV, Kenosha, WI, Denver, CO, Dallas, TX, and Richmond, VA, CarMax Auto Finance in Atlanta, GA as well as CarMax Digital and Technology Innovation Center and CarMax Home Office in Richmond, VA.
We focus on innovation
Innovation and disruption are how we began, and they are part of the CarMax DNA. To this day, we encourage our associates to explore their curiosity and relentlessly pursue bold, new ideas that continue to elevate the customer experience.