1. Contacting CarMax
Most of your questions can be answered by your local CarMax store. You are also welcome to contact us at our Home Office:
- Write:
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CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
- Call:
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(804) 747-0422
(800) 519-1511
Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.
2. Time-sensitive inquiries
If you need an immediate answer to a question or concern and your local CarMax is unable to provide an answer, please contact our Customer Relations Department:
- Write:
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CarMax
Attn: Customer Relations Department
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
- Call:
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(800) 519-1511
Customer Relations Specialists are available to assist you Monday through Friday, 8:30 am - 8:00 pm EST.
3. Website feedback
Submit all questions or concerns about carmax.com® through our Web Feedback Form. Please note, we can only answer technical questions related to the CarMax website through the following link. For information on specific vehicles or CarMax policies, please contact your local CarMax store.
4. Contacting CarMax Auto Finance
If you are an existing customer with CarMax Auto Finance, your question may be answered at www.carmaxautofinance.com
You can also contact someone at CarMax Auto Finance directly:
- Write:
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CarMax Auto Finance
P.O. Box 440609
Kennesaw, GA 30160
- Call:
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(800) 925-3612
Customer Relations Specialists are available to assist you Monday through Friday, 8:00 am - 10:00 pm EST, Saturday 9:00 am - 6:00 pm EST.
We are only able to address general questions about CarMax Auto Finance via email due to privacy restrictions. If you have specific questions about your account, please call CarMax Auto Finance at the number listed above.
PLEASE NOTE: If you are not currently a customer of CarMax Auto Finance, please contact your nearest CarMax store with your credit concerns or questions.
5. Marketing vendor inquiries
We appreciate your interest in doing business with CarMax. Please send all materials for further review.
- Write:
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CarMax
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
6. Contacting the CarMax Foundation
CarMax believes that helping others is an important part of being a good neighbor, and we appreciate your interest in the CarMax Foundation. Most of your questions can be answered on our website at www.carmaxcares.com, or you can contact the Foundation directly:
- Write:
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CarMax
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238