We've got your back
1. MaxCare is administered by independent third-party administrators. CarMax is not a party to MaxCare contract.
MaxCare® is administered by independent third-party administrators. CarMax is not a party to MaxCare contract.
Beyond the limited warranty—
MaxCare keeps you covered.
Make every mile you drive worry-free with MaxCare, an optional extended service plan. Get your options on any used car we sell.
Comprehensive coverage
Any car you choose has optional extended coverage with MaxCare, regardless of the year, make/model or mileage. See what’s included.
Flexible plans and pricing
With a variety of plans to choose from, you can select the deductible that’s right for your budget and life of your car.
Hassle-free repairs
Take your car to your preferred repair shop or use our trusted network of CarMax Service Center and RepairPal® Certified shops.
All the ways MaxCare keeps you covered
Every plan covers major systems and parts on your car, with deductibles starting as low as $50 on any car you choose.[2]
Available 24/7, 365 days a year and effective the day your plan begins.
You’re covered anywhere within the United States or Canada.
For overnight covered repairs, your MaxCare plan will reimburse rentals for up to $40 per day, for up to 7 days.
Get a $50 discount on your deductible at any CarMax Service Center or RepairPal Certified shop. Some state limitations may apply.
You can change your mind at any time. Some customers may be eligible for a pro-rated refund. Ask us for specific details.
What’s not covered
- Maintenance services and parts, such as batteries, brakes, trim, wiper blades and wheels.
- Aftermarket accessories or equipment installed after your vehicle purchase date.
- Breakdown, including overheating, caused by abuse or misuse.
- Certain vehicle components and conditions caused by corrosion, collision or inadequate maintenance.
- Emergency Roadside for flat tire assistance doesn’t cover tire replacement, only removal of the flat tire or mounting of spare tire replacement.
- Emergency Roadside Assistance fuel delivery doesn’t cover cost of fuel.
2. Please review your MaxCare Service Contract for details, including limitations and exclusions.
Estimate how much MaxCare coverage you’ll need
See estimated plans for:
2020 Toyota Camry LE with 30,000 miles
How many miles do you typically drive per year?
Average is between 12,000-16,000 miles per year
Choose a repair deductible:
Estimated based on a 2020 Toyota Camry LE with 30,000 miles. All final MaxCare pricing is determined at the time of purchase, once vehicle and financing are selected.
3. Estimates are (i) illustrative, (ii) based on 10% APR and 72 month term, (iii) applicable to credit transactions only, and (iv) subject to credit approval and availability. MaxCare pricing and options subject to change and availability. MaxCare purchased and fully financed at time of credit transaction. Terms apply.
Common covered repairs | Avg. Costs |
|---|---|
Alternator | $496 - $536 |
Radiator | $848 - $1,075 |
AC compressor | $1,241 - $1,719 |
Average repairs and costs based on actual claims provided by RepairPal.
More research & tips
Car Financing: How to budget for your next vehicle
Arming yourself with knowledge about the car buying process helps ensure you won’t feel intimidated when it’s time to make your purchase. And when you know how much you have to spend, you’ve got sturdy guardrails to help you stay on track.
How to buy a car
Check out the advice in this car-shopping guide. It’ll help you to stress less and avoid hassles. We changed the auto industry by giving customers an honest car-buying experience. And we want to help you too!
RepairPal Reliability Ratings
Knowing how much you might have to spend on repairs can help you narrow down your car search. Check out RepairPal’s Reliability Ratings and see how dependable your top choices are.
Frequently asked questions
Every car we sell automatically comes with a CarMax limited warranty, even if it's still covered under the manufacturer's warranty. This means your car's major systems, plus hundreds of parts inside and out are covered, including labor. We offer a 90-day/4,000-mile (whichever comes first) limited warranty. See store for written details. MaxCare extended service plans are optional service plans you can choose to buy when you purchase your car. These optional plans can be tailored to your monthly budget, and help cover your car's major systems and hundreds of parts, inside and out, for additional miles.
Yes. All of our cars are CarMax Certified and come with a 90-day/4,000-mile (whichever comes first) limited warranty. Our limited warranty includes guaranteed coverage on all parts and labor for covered systems during the warranty period, with zero cost to you. Systems covered: Frame and Body; Engine; Transmission and Drive Shaft; Differential; Cooling, Electrical, Fuel, Steering, Suspension, Restraint, Brake, and Exhaust Systems; Gauges; HVAC; Tires; Wheels. Some exclusions and limitations apply. Ask your store for specific details or to request a copy of our limited warranty.
No, MaxCare is an entirely optional extended service plan, but many CarMax customers choose MaxCare for the peace of mind it brings to long-term car ownership.
Unlike many other service plans that are available today, MaxCare offers named exclusion coverage as opposed to named component coverage. What this means is that there is a specific list of non-covered components and losses. Certain causes of loss such as corrosion and abuse are also excluded. If the item in question is not on the exclusion list, it is covered. We believe that this is the most simple and transparent way to present this information to our customers.
No. MaxCare is only available at the time you purchase your CarMax vehicle.
Yes, you can include MaxCare in your monthly payment or purchase it upfront using a credit card, cash or check.
If your car needs repairs that are covered by your MaxCare plan, you pay your chosen deductible to the repair facility who will be repairing your car. Deductibles are only paid once per visit to the repair facility (regardless of how many repairs are made during that one visit). MaxCare pays the repair facility directly for the covered repairs.
If you have covered repairs completed at a CarMax service center or a RepairPal Certified shop, your deductible will be reduced by $50 (state limitations may apply).
You may cancel your MaxCare plan at any time. The amount of your refund is calculated based on a pro-rata term and/or mileage and may be subject to a cancellation fee. If you financed your car through one of CarMax's finance sources, any refund amount will be credited to your finance account.
Yes! You can take your vehicle to any licensed service facility in the US or Canada that offers a 6-month/6,000-mile warranty on parts and labor. If you have covered repairs completed at a CarMax service center or a RepairPal Certified shop, your deductible will be reduced by $50 (state limitations may apply).
Request help online here. The digital tool will gather details about your vehicle's problem as well as where you are located to send help to you as quickly as possible. Prefer to call? Contact our 24-hour emergency roadside assistance service provider at 1-800-693-5324.
If you sell your car, you may either transfer your MaxCare plan to the new owner or cancel your MaxCare plan. If you transfer your MaxCare plan, a transfer fee may apply. If you cancel your MaxCare plan, any refund owed will be calculated based on a pro-rata term and/or mileage, and cancellations may be subject to a cancellation fee.