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CarMax concerns?

Call or visit your local CarMax for immediate help with questions or concerns. If you prefer to speak with the home office, call (800) 519-1511 Mon-Fri, 9:00am- 8:00pm ET.

Send written customer comments to:

CarMax
Attn: Customer Relations Dept.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

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Use the Feedback tab on bottom right of this page.

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Please do not include any potentially sensitive information when submitting through carmax.com. This includes your Social Security number, bank account numbers, etc.

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CarMax concerns?

Call or visit your local CarMax for immediate help with questions or concerns. If you prefer to speak with the home office, call (800) 519-1511 Mon-Fri, 9:00am- 8:00pm ET.

Send written customer comments to:

CarMax
Attn: Customer Relations Dept.
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Website questions

Use the Feedback tab on bottom right of this page.

We value your privacy

Please do not include any potentially sensitive information when submitting through carmax.com. This includes your Social Security number, bank account numbers, etc.