What is CarMax’s return policy?
CarMax offers a 10-day Money Back Guarantee so you have plenty of time to decide if the car you buy is right for your life. As long as the vehicle's condition is consistent with when you purchased it, you can bring it back within 10 days to the store where you purchased it and we'll help you complete your return. Any refunds due back are typically mailed within 2 weeks of your return date. Please note, if your financing included negative equity from your trade-in, you can either repay the negative equity or finance it with a different vehicle, subject to financing approval. Remember that any shipping fees paid to transfer the vehicle are separate from your purchase and nonrefundable.
