Reach a car-buying expert
Have questions? Just ask.
You can chat with us 24/7.
Want to talk to someone over the phone?
Give our customer experience center a call:
Contact CarMax Auto Finance
For questions about your CarMax Auto Finance account:
Hours are Mon—Fri: 8am—10pm and Sat 9am—6pm ET
Reach us on social media
Our customer relations team is also happy to help via our social channels.
Other resources
- Address
- CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - Phone
- (800) 519-1511
CarMax believes that helping others is an important part of being a good neighbor, and we appreciate your interest in The CarMax Foundation. Most of your questions can be answered on our website at foundation.carmax.com opens in a new window., or you can contact The Foundation directly.
- Address
- The CarMax Foundation
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
- Address
- Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
- Online
- Media Center
- Address
- Attn: Strategic Sourcing and Procurement
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - Phone
- (844) 765-5757
- Online
- Please email a complete Supplier Inquiry Form to supplier@carmax.com
- Address
- Attn: Stale Check Specialist
12800 Tuckahoe Creek Parkway
Richmond, VA 23238 - Phone
- (888) 922-7629 x4911
