What do I do if there's an unrepaired safety recall on my car? How can I get that fixed?
Some of our cars may have unrepaired safety recalls. This is mainly because the current recall system is based on the manufacturer's relationship with its dealers, repair facilities, and registered vehicle owners, and not with independent dealers like CarMax. Recalls must be repaired by manufacturer-authorized repair facilities. CarMax has not been authorized to complete safety recall repairs and close out repaired recalls. Before you buy a used car from CarMax, we'll review an AutoCheck® report and results from the NHTSA Recall Look-Up with you. CarMax urges customers to have unrepaired safety recalls fixed by the manufacturer as soon as the purchase is completed.
