My phone number is correct, but I'm not receiving the two-step authentication phone calls. What can I do?

  • If you're using an an iPhone:

    • Open your iPhone's settings and go to the "Phone" section.

    • Select "Blocked Contacts."

    • You'll see a list of all blocked numbers. Scroll down to (877) 563-4104 and select "Edit."

    • A red minus button will appear next to all blocked numbers. Select the red minus button next to (877) 563-4104.

    • Select "Unblock" and then "Done."

  • If you're using an Android phone:

    • Open the Phone app.

    • Select the three-dot icon.

    • Select "Settings" from the menu.

    • Scroll down and select "Blocked numbers" or "Call Blocking," depending on your phone.

    • You'll see a list of blocked numbers. Find and select (877) 563-4104.

    • Select "Unblock" or the "X" symbol next to the number to remove it from the blocked list.

Need more help?